Apple Mac Support, Advice and Repairs
In North Weald Epping Essex
and Greater London

Call out and onsite Support

Ever been in the situation that a deadline is fast approaching and something goes horribly wrong?
You know from experience that it must be something that can be fixed easily, but the only option is to make an appointment with the apple store, disconnect the machine and wait in line only to hear that apple does not take responsibility for the problem as it is a third party product.
That’s where patmac can help, we visit your house or office and diagnose the problem onsite so we can have a better understanding what the situation and the set up is.
We guarantee a call out within 8 working day hours and cover the greater London area.
So if something does go wrong don’t hesitate to give us a call on +44 (0)1992 611 099

Remote Support

A lot of problems occur in programs and settings of the computer.
So while the computer is working fine there is a particular task that’s not functioning as it’s supposed to.
For this we offer secure remote support to our regular customers on both PC and Mac.
We see this as a win win situation as you will not be charged for call out charges and we are able to help a larger number of people.
So whether you’re stuck in a hotel and can’t send email, or final cut pro won’t capture HD video no problem is too big or too small for us so remember we are only a phone call away.

Hardware Support

All engineers at patmac have worked for Apple and have received warranty repair and support training from Apple. So we are no stranger with both warranty repairs and out of warranty repairs. We have a good network of suppliers we deal with, so we normally have a 48 hour turnaround on out of warranty repairs. Our hardware repairs and diagnostics is not just limited to Apple products, so we’re happy to look at any defect that might occur.